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22 January 2009 @ 08:28 pm
F.A.Q  



 

1. Official Emailing Address

a.   For Invoicing/Payment : Stylepisode.invoice@gmail.com

b.   For Updating/Notification : Stylepisode.notify@gmail.com

 c.     For General Enquiry : Stylepisode@gmail.com

2. Ordering Policy

a.        If you wish to purchase our item(s), simply Comment and leave down your email address and the item(s) you wish to purchase.

b.        Please note that payment shall be done within 24hours once invoice / confirmation email had been send to you.

c.        If payment failed to be done within 24hours, your items will be void and forward to another interested party.

d.        Kindly inform us if you wish to withdraw (when invoice received) so that we can forward to another interested party.

e.        If you did not received any invoice / confirmation email from us that mean your item is pending for payment and you are being allocated in the waiting list.

f.        With regards of Questions and/or Queries will not treat as an invoice / confirmation email.

g.        We do not entertain negotiations, trades-in/swaps.

h.        All goods sold are non refundable and non exchangeable.

i.        Stylepisode will NOT be responsible for lost mail. We strongly recommend customers to opt for Registered mail.

3. Payment Details

a.       Bank Transfer only. No concealed of cash is allow.

POSB SAVING 057-89768-6

b.    ATM transfer – Please provide a snap shot of your receipt. No SCANNING is allowed.

c.    IBanking transfer – Please provide your IB nick, Transfer Ref, Date & Time.

4. Collections/Mailing

a.    Normal Mailing : Prices shown are inclusive of normal postage. 
 

b.   Registered Mailing : Additional Charges of $2.24

c..   Mass Meet Up : To be advice
 

5. Exchanges Policy

a.        Exchange will only be done if faulty or defect found. A one-to-one exchange will be done. In any case, if you exchange item is OOS, you can choose another available item or credit note NO REFUND will be made.

b.        Exchange item shall not be WASHED and/or WORN. Tag must be attached.

c.        Exchange item shall be mailed back to Stylepisode within 7days.

d.        Exchange will not be valid for unfit of clothes, change of item or colour etc.